“Mr. Speaker, I appreciate my colleague’s acknowledgement and his sympathies for my residents, but respectfully, I would request better performance from the CRA rather than sympathy. He has tried to paint a picture of actions that the government is taking to try to make things better or get better, but respectfully, the data does not back that up. Just this year, after the 100-day service improvement plan, which ended in December, the Office of the Taxpayers’ Ombudsperson’s annual report in June showed that the problem remains. It was the most complaints they had received in three years. They are up 27% from last year. The ombudsperson said that the complexity of the tax system is one of the biggest problems, and I see that all the time. They made one recommendation that the CRA itself could not accept. It was to expand automatic tax filing to taxpayers who are in simple tax situations. Will the government do that?”
Statement grade
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Not graded: fewer than 4 clauses beyond the address. The scores are shown; a grade would say little.
Not graded
A score under 50 is red. Choose a measurement to see where it lost points and why; choose it again to clear.
Promise 40%Claims 60%
This view breaks the statement into its steps and names what each one does.
Mr. Speaker, Promise · 26 wordsI again want to reiterate that the CRA is committed to accountability, continually improving service delivery, addressing fraud and upholding the integrity of our tax system.Vague promiseClaims · 39 wordsThe CRA has strong controls in place and continually strengthens these measures to address evolving risks.As fraud tactics evolve, the CRA remains vigilant in enhancing its processes to prevent unwarranted refunds and recover any funds lost to fraud.Partly on pointVague promise
