“I want everyone to know that this whole MAID issue with veterans is overblown. There is no problem here. We took care of it. The real problem is conservatives scaring people for money.”
Official Hansard
Mr. Speaker, medical assistance in dying is deeply personal. It is also exceptionally complicated, with ethical, religious, constitutional and political elements. Members should make no mistake: Bill C-260 is the most recent instalment in the Conservative pattern of repeatedly sowing fear among communities of faith. During last year's election campaign, many Canadians bought into the Conservative messaging that the Liberals planned to remove charitable status for faith-based organizations. This, of course, was not true and has never come to pass, but the fear stoked by it mobilized voters and donors. The mission was accomplished, I suppose. Off the success of that misinformation campaign, we witnessed the drawn-out spectacle of the debate with respect to the exemption for religious speech as hate speech, where logic and precedent had no place, only fear, hyperbole and, yes, fundraising. Communities of faith deserve better. They deserve respect. They can handle the truth. They can appreciate and understand nuance. Today, then, is the latest attempt to use anecdotes and either anonymous or unverified accusations to build a case designed with fear in mind and faith communities as the target. Members should make no mistake: Bill C-260 is a solution in search of a problem. Nowhere is this more true than in the allegations we just heard with respect to veterans. As the Parliamentary Secretary to the Minister of Veterans Affairs, I can assure the House and all Canadians that the very foundation of Veterans Affairs Canada, its purpose, is to honour and commemorate those who have served in the Canadian Armed Forces and the Royal Canadian Mounted Police and to ensure that they receive the support they need after leaving the military. Veterans have dedicated their lives to serving our nation, sometimes at great personal sacrifice. Canada owes them respect and care, as well as a commitment to help them live in dignity after their service ends. It must be understood that medical assistance in dying was never a Veterans Affairs Canada program or service, and that employees were never directed or encouraged to discuss the subject with veterans. It has never been that way. It will never be that way. In 2022, when it was brought to the department's attention that a Veterans Affairs employee spoke inappropriately about medical assistance in dying, VAC immediately apologized to the veterans involved, launched a comprehensive investigation and put safeguards in place to prevent something similar from ever happening again, including but not limited to robust training and unambiguous expectations of conduct. Simply put, MAID is not and never will be a policy of Veterans Affairs Canada. The investigation reviewed over 400,000 files dating back to 2016. It found that the inappropriate statements were not indicative of a systemic problem; rather, they were isolated incidents involving a single employee who raised the issue four separate times. That person is no longer employed at Veterans Affairs Canada. If someone seeks advice on or assistance with medical assistance in dying, employees are trained to refer them to their primary care provider, as they do with respect to any other request for medical guidance. These measures, communicated clearly in writing and supported by ongoing training, reinforce VAC's commitment to providing veterans and their families with high-quality, respectful and appropriate support while maintaining strict boundaries regarding medical assistance in dying. Understanding the concerns, circumstances, needs and wishes of individual veterans allows VAC staff to then advise them on all of the benefits, services and programs for which they may be eligible. Frontline staff also receives training on how to de-escalate difficult situations with clients and report significant incidents that require further attention. This ensures that any inappropriate comments are dealt with immediately. Training for employees who interact with veterans and their families includes official courses and structured on-the-job training. Discussions and consultations with subject matter experts will help to reinforce the knowledge and skills of Veterans Affairs Canada employees as they carry out their duties. The department also sends regular reminders to frontline staff to ensure that expectations are clearly understood. What is more, Veterans Affairs Canada provides additional on-the-job training specifically for case managers. These employees work directly, one-on-one, with veterans and their families to assess their needs and objectives, identify challenges and develop plans to help them access the information and services they need. Before interacting with clients, case managers must pass an intensive seven-week course. This practical, interactive learning experience allows them to learn while working with active, real-life cases as opposed to scenarios. The result is that case managers can hit the ground running, delivering services to veterans in as timely a manner as possible. Despite all of this, there are still moments when a veteran may raise the issue of medical assistance in dying. VAC officials are trained to explain the implications of such a decision on their families. If a veteran has chosen to pursue medical assistance in dying with their primary care provider and shares this information with a member of the veteran service team, VAC staff can support the veteran in navigating benefits and services that are available. Support can include resource coordination and navigation, such as connecting a veteran and their family to community resources, mental health practitioners, grief counsellors, pastoral outreach or other local resources. It also includes a broad range of supports to help veterans and their families adjust to life after service. If there are veterans who need help, I encourage them to contact Veterans Affairs Canada. One of Veterans Affairs Canada's core priorities is, and always will be, to provide practical and compassionate services to ensure that veterans have access to services tailored to their specific needs. These services include programs designed to promote physical health and well-being, as well as rehabilitation services. Medical costs, as well as compensation for service-related illnesses or injuries, may be covered by Veterans Affairs Canada. I can assure members that every interaction with veterans is designed to help them thrive in life after service. Frontline staff at Veterans Affairs Canada undergo rigorous training to ensure they can guide clients to all the services, benefits, and programs to which they may be entitled. High-quality compassionate support is a foundational part of the covenant our nation has with those who have worn the uniform. Ensuring that those who have served are served well is and always will be an unwavering commitment of this government.
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