“Thousands of air passengers are waiting for their complaints to be handled. This bill lets outside companies handle them, and airlines might get to help pick those companies. It will also be hard for passengers to get the full money and interest owed to them. We tried to fix this bill, but the government rejected all our changes. I want to know why the government keeps targeting air passengers like this.”

“Mr. Speaker, tens of thousands of air passengers whose rights have been violated have filed complaints and are waiting for them to be processed. The government’s response is to outsource the process to entities that will be selected according to criteria that are nowhere to be found in the legislation. When an airline owes compensation following the resolution of a complaint and interest has accrued on that amount, passengers may face significant challenges in recovering the money owed to them. Furthermore, the companies that handle those complaints may ultimately be chosen, directly or indirectly, by the airlines themselves. The Bloc Québécois tabled amendments to correct these shortcomings in the bill, but the government rejected them all in committee. In my colleague’s opinion, what are the government’s reasons for relentlessly targeting air passengers this way?”