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Canada Revenue Agency

Question period exchanges about service at the Canada Revenue Agency. The Conservatives said the agency is not answering callers accurately or quickly, noted new investigations by the taxpayers’ ombudsman and a rise in complaints, and asked when the government would fix these problems and why it treats everyday taxpayers differently from well-connected ones. The Liberals said CRA employees deliver strong service and benefits, that its 100-day improvement plan succeeded in improving call times and service standards, and that it will continue improving, including moving toward automatic federal benefits.Written by AI from the debate. Updated .

Official text

2 statements

Wayne Long

Liberal
“Tax workers do great work for Canadians. Our plan improved our service times and quality, and we will keep making tax services better.”

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Official Hansard

Mr. Speaker, I want to thank the gold standard public servants of the CRA for delivering outstanding service and benefits to Canadians. The member may talk about the 100-day plan. The 100-day plan was a huge success. We improved service times and quality of delivery of service. We are going to continue to improve CRA service for Canadians.

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Wayne Long

Liberal
“The tax agency gives Canadians great service. It delivers benefits, cuts down phone wait times, and will be the best tax agency among our allies.”

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    Of this answer, 100% addressed the question that was asked.

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Official Hansard

Mr. Speaker, again, I want to thank the public servants of CRA for the gold-level quality of service they deliver for Canadians. They deliver benefits. We are moving toward automatic federal benefits. The 100-day plan was a huge success. We improved call times and call service standards. We are going to continue to lean in. CRA is going to be the gold standard revenue collection agency in the G7.

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