“We are spending money to update the old computer systems that send out pensions and employment insurance. The project costs more than we first thought because online threats and scams are getting worse, and replacing 60-year-old systems is hard. The work is going well. Millions of seniors have already been moved to the new system without missing any payments.”

“Mr. Speaker, I want to thank the hon. member for Carlton Trail—Eagle Creek for her concern and her engagement on this, and I want to convey, on behalf of the government, that we do take those questions seriously. I want to address how the system is working at ESDC and issues around the accuracy of payments. I also want to clear up some misinformation surrounding program costs. Let us start at the beginning of this journey. In 2010, the Auditor General noted there was a high risk that in time, the IT infrastructure would not be able to support the delivery of core programs like OAS, EI and CPP, based on systems that were decades old. We knew an upgrade was essential. Since 2017, we have been investing in benefits delivery modernization because Canadians deserve functional, responsive and dependable services. We knew that any interruption to accurate and on-time payments could significantly affect recipients’ ability to meet their daily needs, such as buying food or paying rent, needs that are addressed significantly by those supplements and benefits. We also knew that this would be an incredibly complicated task and that doing the job correctly would require significant investment. Between 2017 and March 31 of this year, the federal government spent $1.8 billion on the benefits delivery modernization program. The recently completed old age security on benefits delivery modernization project was delivered as planned and under budget. The total cost, however, has evolved, and that is due to what we now understand and what we are learning about some of the evolving threats and changes in the information technology space. Current estimates have evolved over time as we have gained a greater understanding of the complexity of unravelling 60-year-old systems. The 2023 Office of the Auditor General report acknowledged the department’s commitment to revising estimates, as I think is appropriate. The program’s long-term estimate of $6.6 billion now covers the completion of four main projects by 2031: the full transformation of benefits delivery for all old age security, employment insurance and Canada pension plan payments, as well as modernizing all of ESDC’s call centres. What is different from when the estimates were first generated? Well, the cybersecurity landscape in 2017 was much less complex than it is today. Fraud and cyber-threats have been increasing in speed, scale and sophistication. This impacts the complexity and cost of the modernization. In other words, the threat environment raises the cost of keeping Canadians secure, and we are responding proactively, ultimately to protect the financial health of the program and the interests of Canadian taxpayers. Of the $473.4 million announced in the 2026 spring economic update, $176 million over two years will be used to increase OAS processing capacity and for OAS system maintenance and support. In terms of some of the questions the member has raised regarding the selection of proponents, we are fully transparent and we follow standard practices. Every contract includes clear deliverables. All contracts are competitively awarded and proactively disclosed in accordance with the rules in place. In terms of the beneficiaries, of who is benefiting from this transformation and the hard work that has been done by hard-working public servants and others, 7.4 million old age security clients were migrated to the new platform last year. Each one continued to receive payments as planned. The new system is currently providing 7.7 million seniors with pension benefits every month, many of whom rely on OAS as their primary or only source of income. The system is operating correctly, and 89.6 million payments have been issued with a value of nearly $84.7 billion. The number of clients waiting beyond their first month for payment has declined, and the department continues to ensure that these cases are processed and that clients have access to the benefits to which they are entitled.”

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“Some seniors have waited too long for their pension payments because of processing delays. We acted to fix this, and backlogged applications have dropped by 41%. Updating our system was necessary to prevent even worse problems for millions of Canadians who rely on these benefits.”

“Mr. Speaker, I want to address the issue of missed payments. Some seniors have waited longer than they should. These delays were operational issues for files largely involving new applications or changes to payments. The department has worked to improve processing times with an OAS action plan implemented to improve service delivery, which has led to a 41% decrease in the inventory of new OAS applications. It is important to compare the question that the hon. member asks with the cost of not acting quickly. If we had not acted quickly, millions of OAS, EI and CPP recipients would have been stuck with an old system that would have potentially led to much worse outcomes for them. We are very proud of the transformation that is happening, which is taking place in a responsible and transparent manner, in a series of well-planned and prudent phases within the appropriated budget.”